All our shipping is done through Australia Post e-Parcel Service. You will receive an email from itsVaping once your item has been dispatched giving you a tracking number. You also have the option to track your package through Australia Post to follow it's progress, just click this link http://auspost.com.au/track/
No signature is required on delivery unless the customer requests it in their order notes. By default, packages will be left in a secure location if nobody is home.
We have several shipping options available, please choose a shipping option that best meets your needs.
At this present time, we ship Australia wide. (In the future we will be looking at expanding to shipping worldwide)
Please allow 1-2 business days for your order to be processed.
Although we manage to get most orders out the same day or the next day, there are times where this is not possible during extremely busy periods or public holidays.
Please note, once an item has been shipped and tracking number provided, we are no longer responsible for packages which may go missing or are damaged in transit. We may be able to help on your behalf if there is a dispute of delivery but we are in no way obligated to replace an order should Australia Post lose or fail to deliver your package.
If you have any particular preferences regarding leaving items on front/back doors, please let us know via the comments section on your order. Please note that we can not be held liable for any items that go missing if this is the case.
Please note we are not responsible for any damage to items caused by Australia Post. We package our orders as best we can to minimise any damage caused by rough handling during transit but beyond that any damage caused is beyond our control.
At the moment, postage costs are calculated on a per weight basis and every order will have it's total weight displayed on the checkout page before payment. Please note that the shipping weights may vary from the actual weight of the products as the total weight factors in packaging and cubing. We take pride and caution in our packaging to ensure that your items arrive in the condition they leave our premises.
All items are checked off during packaging and then initialed upon package completion.
If you have any questions whatsoever, please use our Contact Us form or call us on 0408 607 635 and we will endeavor to respond to your questions as soon as possible.